Help & Questions

Orders & Delivery

How long does delivery take?
Delivery times vary depending on your location, but most orders are delivered within 1–3 working days.

Can I choose a delivery time?
We’ll do our best to accommodate preferred times. Our team will contact you to confirm delivery details.

Do you offer same-day delivery?
Same-day delivery may be available depending on availability. Please contact us directly to check.

Plants & Care

Are your plants real?
Yes, we offer carefully selected natural plants, along with select artificial options where specified.

Will my plant look exactly like the photo?
Each plant is unique. Slight variations in size, shape, and color are natural and part of their beauty.

Do you provide care instructions?
Yes, every plant includes basic care guidance. You can also contact us anytime for support.

Consultation & Services

Do you offer plant styling or consultations?
Yes, we provide indoor and outdoor consultations for homes and businesses.

Do you offer maintenance services?
Yes, we offer ongoing plant care and maintenance services tailored to your space.

Returns & Refunds

Can I return my order?
We accept returns within 14 days if the item is unused and in original condition.

Can I return plants?
Due to their perishable nature, plants are not refundable. However, we offer a one-time exchange within 14 days if the plant is in good condition.

What if my item arrives damaged?
Please report any damage within 48 hours with photos, and we’ll assist you.

General

Do you work with businesses?
Yes, we work with homes, offices, cafés, and commercial spaces.

How can I contact you?
You can reach us via email at Support@terrabloomkw.com

or through our social media channels. Terrabloomkw