Return, Exchange, & Refund Policy

We are committed to providing high-quality products and a smooth customer experience. Please review our policy below.

Damaged or Defective Items

If you receive a damaged or defective item:

Visible damage: Do not accept the item and return it immediately with the delivery team
Non-visible damage: Must be reported within 48 hours of delivery

Clear photos are required for assessment.

Note: Claims will not be accepted after 48 hours.

Returns & Refunds (14-Day Policy)

We accept returns and offer refunds within 14 days of purchase, provided that:

Non-Refundable / Restricted Items

The following items are not eligible for refunds:

Return Fees

Returns are subject to a starting fee of 12 KD (pickup & handling), depending on location and quantity

Refund Processing

Approved refunds will be processed to the original payment method within 14 working days after inspection of the returned item.

Important Note

Natural variations in plants (size, shape, and color) are normal and not considered defects.

Your cart is empty